When you book a session, you are holding a space on our calendar that is no longer available to other clients. In order to be respectful, please notify us as soon as you are aware that you will not be able to make your appointment. We require notification at least 2 to 4 hours before the session. We understand that life threatening emergencies, family emergencies, or unpredictable events (e.g., Flat tire, car accident, etc.) may prevent this from happening. It is understood that you will make every effort to communicate a cancellation or rescheduling request. Expect the same from us.

Per Policy:

• A Cancellation Notice sent/received 4 or more hours before the session will result in a 100% refund, upon request.

• A Cancellation Notice sent/received 2 to 4 hours before the session may result in a 50% refund, upon request.

• A Cancellation Notice sent/received less than 2 hours before the session may result in a 25% refund.

• Being a no-show* may result in forfeiture of the full fee + $50 no-show fee.

• Rescheduling requests can be accommodated at no extra cost, up to 3 consecutive times. Anything beyond that may result in forfeiture of the full fee.

• If you had purchased a training bundle and wish to be issued a refund, then the following will occur:

  • You will be charged the regular price for each session of the bundle that you used.

  • You forfeit any discount that was previously applied.

  • You will be charged a $50 administration fee.

  • You will pay any remaining balance in full (no later than 48 hours).

  • Any remaining balance (owed to you) will be refunded within 3-7 business days.

* A no-show is when a client misses an appointment without cancelling, rescheduling or notifying FAITH Goalkeeping. Before assuming that you are a no-show, we will be waiting at the scheduled (agreed upon) location for no more than 15 minutes.